Slow lead response
Diagnosis
New inquiries arrive from calls, forms, ads, and referrals, but the next step depends on someone noticing, replying, and remembering to follow up.
System shape
A lead-response system captures every inquiry, drafts the first reply, routes the lead, creates the follow-up task, and keeps the owner aware of stalled opportunities.
Human control
Humans approve pricing, promises, edge cases, and anything that could change the customer relationship.
Measure
Speed-to-lead, missed-call recovery, booked appointments, and stale-lead follow-up rate.
First move
Map every lead source and define the first 10 minutes after an inquiry arrives.